At Kuber Brass Store, we strive to provide the best quality brass puja items to our customers. However, we understand that there may be instances where you need to cancel an order or request a refund. Please read our Cancellation and Refund Policy carefully to understand your rights and the process.
1. Cancellation Policy:
- Order Cancellation by Customer:
- Orders can be canceled within 24 hours of placing the order. To cancel an order, please contact our customer support team at +919452455710 or email us at [email address].
- After 24 hours, cancellations will not be accepted as the order might have already been processed or shipped.
- Order Cancellation by Kuber Brass Store:
- Kuber Brass Store reserves the right to cancel an order at any time due to unforeseen circumstances such as product unavailability or issues with payment verification. In such cases, you will be notified immediately, and a full refund will be processed.
2. Refund Policy:
- Eligibility for Refund:
- Refunds are available only for items that are damaged or defective upon delivery or if you receive a wrong product. In such cases, please contact us within 7 days from the date of delivery to request a refund or replacement.
- Please note that items must be returned in their original condition and packaging, unused and undamaged.
- Refund Process:
- Once the returned item is received and inspected, we will process the refund. The refund will be credited to the original payment method within 7-10 business days.
- If you paid by cash on delivery, the refund will be processed through bank transfer or any other method agreed upon.
- Non-Refundable Items:
- Products that have been used or damaged by the customer are not eligible for a refund.
- Items purchased on sale or promotional offers may also not be eligible for a refund.
3. Return Process:
- To initiate a return, please contact us at +919452455710 or email us at [email address] with your order details and a description of the issue (e.g., damaged or incorrect item). We will guide you through the return process.
- The customer is responsible for the cost of return shipping unless the item is defective or incorrect.
4. Exchanges:
- If you would like to exchange an item for a different product, please contact us within 7 days of delivery. Exchange requests will be processed based on product availability. The customer is responsible for return shipping costs.
5. Shipping Charges:
- Shipping charges are non-refundable. If a refund is granted, the shipping cost will be deducted from the total refund amount unless the product is faulty or incorrect.
For any further questions or clarifications, please feel free to reach out to us at +919452455710 or email info@kuberbrassstore.com
Thank you for shopping at Kuber Brass Store!